Refund Policy

​You have fourteen days from delivery to change your mind, without having to give a reason. Write to hello@michelamezzetti.com (or use the withdrawal form in the General terms and conditions of sale) and send the product back to Michela Mezzetti, Via San Giovanni 31, 53037 San Gimignano (SI), Italy within fourteen days of your notice, by tracked shipment and in packaging suitable for liquids: the cost of the return is borne by you.

We will refund you within fourteen days of receiving your notice — using the same payment method you used, through the provider in the case of instalment payments — the amount paid, including standard delivery costs; we may wait until we have received the product, or proof of shipment, before refunding.

The product must come back with the shrink-wrap film intact. All our products are delivered wrapped in a shrink-wrap film that seals the packaging. You may open the parcel, look at the packaging and read the label; however, if you remove the film, even partially, the product counts as opened and — for hygiene reasons — a return for change of mind is no longer possible (Art. 59(e) of the Italian Consumer Code), because an opened cosmetic cannot be resealed or resold.

Defective or damaged products. This is a different matter: the two-year statutory warranty always applies, whether the product has been opened or not. Write to us with your order number and a few photos and we will replace the product or refund you.

The full rules are in the General terms and conditions of sale.